domestic shipping
we ship all our items including crystals, candles, oils and jewelry items by PRIORITY MAIL, via the United States Postal Service.
PRIORITY MAIL within the United States usually takes 2-3 business days and will include FREE tracking & insurance.
we only ship on Monday & Wednesday as we are in south, fl and don't want your candle sitting in USPS warehouses over the weekend for long periods of time due to the possibility of the wax melting.
if I am unable to process your order due to incomplete details (i.e. payment information, address, etc) your processing may be delayed.
please ensure all details are correct upon placing your order.
international shipping
we are only using UPS or DHL to ship packages internationally.
they are reliable and provide fast worldwide shipping.
depending on the destination, shipping overseas generally takes 6 -14 business days but can sometimes take up to 6 weeks or more, depending on where you live
please plan accordingly when ordering.
***Please note: BUYER is responsible for all CUSTOMS/DUTY FEES if any, that are due upon receipt.
We CANNOT guarantee holiday delivery for international orders.
Please order in advance.
returns
applies to all online or in-person orders
due to the nature of the product returns or exchanges are not accepted.
if the package arrives damaged or is lost/stolen please file a claim with USPS and contact me immediately.
if there is a problem with your order please contact me
note: any order returned due to incorrect address will be subject to a restocking fee of 20%